Goodlife Care

FAQ

Goodlife Care

FAQ

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What is the NDIS

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

NDIS Journey

As a Participant

Step 1

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

please don’t hesitate to get in touch if you have any additional inquiries – At Goodlife Care

Goodlife Care is a trusted NDIS registered service provider, backed by a highly knowledgeable and empathetic team. Our unwavering commitment is to make your NDIS journey as smooth and seamless as possible. Whether you need assistance with plan management, support coordination, or finding the right service providers, we’re here to stand by your side every step of the way. While we’ve compiled a detailed list of frequently asked questions, our core mission is to provide the vital guidance and support necessary for your successful navigation of the NDIS

Need Help

FAQ S

Goodlife Care is a National Disability Insurance Scheme (NDIS) service provider. We offer a range of support services for people with disabilities to help them achieve their goals and live a fulfilling life.

Good Life Care Services

  • Life Stages & Transition Support
  • Personal Care Support
  • Travel & Apartments Support
  • Daily Tasks/Shares and Living Support
  • Innovation and Community participation Support
  • Development of daily living & life skills Support
  • Domestic Household Support
  • Social and Community Participation Support
  • Group/Centre-Based Activities Support
  • Supported Independent Living (SIL)
  • Supported Short-Term Accommodation

You will receive notification from the NDIS by your preferred mode of communication (usually email or letter) to let you know your new plan is active. It will contain my place portal activation code, which expires within 10 days.

About 24 hours after your plan has been approved, it will be available on the NDIS myplace portal. You will usually also receive a printed copy of your plan in the mail.

We understand the importance of building a trusting relationship with support staff. While we strive to accommodate preferences, the availability of specific support staff may vary. However, we carefully match staff based on individual needs and strive to ensure compatibility and continuity of care.

To access Goodlife Care, you will need to have an approved NDIS plan. Once you have your plan, you can contact us directly to discuss your needs and the services we can provide.

Contact us

  • Phone: 0401 815 749,0418 386 065
  • Email: info@goodlifecare.com.au
  • Office: 4 Apsley Close, Angle Vale SA 5117
  • Website: www.goodlifecare.com.au

At Goodlife Care, our support staff undergo rigorous training and possess the necessary qualifications and experience in the disability support sector. We prioritize ongoing professional development to ensure our staff stay up-to-date with best practices and provide high-quality support.

Yes, all our staff members go through a strict recruitment process, which includes comprehensive screening and police checks. We prioritize the safety and well-being of our participants and ensure that our staff are trustworthy and reliable.

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